Privacy Policy
AstroX Water Solutions is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights over your information.
Last updated: September 2026
1. Information We Collect
Account & Registration Data
When you register as a customer, we collect your name, company name, email address, phone number, GST number, and billing/shipping address. This information is required to create and manage your account, process orders, and comply with tax regulations.
Order & Transaction Data
We collect information about the products you order, quantities, pricing, payment references, and order status. This helps us fulfil your orders accurately and maintain your purchase history.
Usage Data
We may collect non-personally identifiable information about how you interact with our website, including pages visited, browser type, device information, and referring URLs. This helps us improve site performance and user experience.
Communications
If you contact our support team or respond to our notifications, we retain those communications to help us respond effectively and improve our service.
2. How We Use Your Information
Order Fulfilment
Your personal and business information is used to process orders, generate invoices, arrange deliveries, and provide post-sale support.
Account Management
We use your data to maintain your account, verify your identity, and provide access to trade pricing and exclusive catalogue features.
Communication
We may send you order confirmations, status updates, and important account notifications via email or push notification. We will not send marketing communications without your explicit consent.
Legal & Compliance
We use your GST and business details to comply with Indian tax regulations, including GST filing and invoice generation as required by law.
Service Improvement
Anonymised and aggregated usage data helps us understand how our platform is used and how we can improve it.
3. Information Sharing & Disclosure
We Do Not Sell Your Data
AstroX Water Solutions does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders. These providers are contractually bound to keep your data confidential.
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
5. Data Security
Technical Safeguards
We use industry-standard security measures including HTTPS encryption, JWT-based authentication with token expiry, and hashed password storage to protect your data.
Access Controls
Access to customer data is restricted to authorised AstroX staff on a need-to-know basis. Administrative actions are logged for audit purposes.
No Guarantee
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights
Access & Correction
You have the right to request a copy of the personal information we hold about you and to request correction of any inaccuracies.
Account Deletion
You may permanently delete your account and all associated personal data at any time from your Account Settings page. Deletion is irreversible. Some transaction records may be retained for statutory compliance periods as required by Indian tax law.
Data Portability
You may request an export of your order history and account data by contacting our support team.
Withdrawal of Consent
Where we rely on your consent to process data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.
7. Data Retention
Active Accounts
We retain your personal data for as long as your account remains active or as needed to provide you with our services.
After Deletion
After you delete your account, we will remove your personal profile within 30 days. Financial transaction records required for GST compliance may be retained for up to 8 years as mandated by Indian tax law.
8. Contact Us
Privacy Queries
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: privacy@astrox.in or write to AstroX Water Solutions, [Registered Address], India.
Related Policies
Please also review our Terms & Conditions which govern your use of the AstroX platform.